Practical guide to RoboForm account login
This article explains how to sign in to your RoboForm account reliably, recover access when you are locked out, resolve sync and extension issues, and contact support with the right details so agents can help quickly. The content is written for everyday users and technical administrators who want step by step solutions and clear next steps.
Sign in essentials
Always use the email address associated with your RoboForm account and enter the master passphrase exactly as you created it. If you rely on a password manager, copy the passphrase into the sign in field to avoid typing errors. On shared devices, avoid saving the master passphrase so your vault remains protected.
If the browser offers to autofill a different credential, choose the option to view saved entries and select the correct one for RoboForm. If the sign in screen shows an error, note the exact message and screenshot it before proceeding. That snapshot will speed up any support interaction.
How to recover access safely
If you cannot unlock your vault, use the official recovery flow provided in the sign in area. Recovery depends on recovery options you enabled earlier such as backup codes or a recovery contact. If those options are no longer valid or available, open a support request and provide the email on the account and any other context you remember. Remember that for privacy reasons the support team cannot reveal your master passphrase.
Fixing sync and cross device problems
When items do not appear on all devices, ensure the same account is signed in everywhere and force a manual sync from the app or extension. If a conflict arises after editing entries on different devices, export an encrypted backup from the device with the most complete set of items before attempting a reinstall. That preserves your data while you repair any broken connections.
Browser extension and autofill troubleshooting
Confirm the extension is enabled and pinned in the browser toolbar. Test autofill in a private browsing window to rule out conflicts with other extensions. If the extension prompts for a reauthentication token, follow the on screen steps to refresh access tokens. For modern authentication prompts, ensure the browser supports the required features.
Mobile setup and auto fill
On mobile devices enable system auto fill in the device settings so RoboForm suggestions appear inside apps and browsers. If prompts stop appearing, toggle the auto fill setting off and on, restart the device, and open the app again. Keep the mobile app updated to receive the latest fixes and security improvements.
When to contact support and what to include
Reach out when recovery options fail, repeated errors block access, or billing questions need review. When you open a support ticket include the account email, device and browser details, an exact description of what changed just before the issue, and screenshots of any error messages. Concise context helps agents diagnose and resolve issues faster.
Security practices everyone should follow
Use a long, unique master passphrase and enable multi factor prompts whenever possible. Review authorized devices periodically and sign out sessions you no longer use. Keep a secure, encrypted backup of your vault as a safeguard against accidental device loss or corruption.
Final recommendations
Most account login problems are preventable by keeping recovery options current and by regularly updating the app and extensions. When you need help, use the support button at the top to start a chat or create a ticket. With clear information and the right attachments, expert help is quick and effective.